Presenting Partner

Exhibit Partner

Changing Dynamics:

Customer Relationship Management (CRM) has shifted the focus of the businesses from their own products & services to the people buying their products. With the evolution of the CRM Function, a data based approach is being used to manage business relationships.

Current Realities:

Today, small businesses & global enterprises, sales and marketing teams are Adopting CRM to deliver better customer experiences, acquire and retain customers, and Gain new customer-centric insights that are changing the ways their companies operate.


Nikhil Mehta

Director - Global Delivery

Eternus Solutions Pvt. Ltd.

Thought Leaders

Aanchal Mishra

Head CRM

Societe Generale

Ajay Suri

Director Sales


Avelo Roy



Bhavesh Lakhani

Chief Technology Officer

SBI Mutual Fund

Chaitanya Pandya

Head - Customer Success

Eternus Solutions Pvt. Ltd.

Daniel Anson

Associate Vice President


Jignesh Vora

Vice President - Head Digital Lending

Kotak Mahindra Bank

Julian Coldrey

Leader, Global CRM Platforms Business Unit Head, CIO India


Kalpana Ajayan

Chief Customer Experience Officer

Edelweiss Tokio Life Insurance

Kapil Mahajan

Group CIO (Chief Information Officer) & Digital Transformation Leader

Safexpress Private Limited

Kunal A Bhat

Head of Enterprises of Future, Innovation and Digital Strategy & Transformation | Inventor & CDO

Tech Mahindra

Nitin Agarwal

Group CIO, CTO & Chief Digital Officer

Edelweiss Financial Services

Prajakta Samant

CRM Technology Evangelist

Eternus Solutions Pvt. Ltd.

Pramod Kathuria

National Head Sales, Marketing & CRM

L&T Reality

Prasad Udupi

Head - Product Innovation Lab

Eternus Solutions Pvt. Ltd.

Rishi Jagmohan

Asso. Vice President - Talent Development, Business Excellence & Digital Strategy

Wockhardt Ltd

Roushni Singh Thakur

Chief Strategy Officer

Govardhan Ecovillage

Sanjay Daswani

Senior Director - Donor Management, Information Management & Technology

Habitat For Humanity India

Sanjeev Nichani

Head Loyalty

Raymond Limited

Sapna Prathap Singh

Manager - Sales Analytics, Customer Interactions & Trademarks

ITC Limited

Saugata Basu

Chief Technology & Digital Officer

Aditya Birla Group

Shreyas Merchant

Co-Founder & CTO

Eternus Solutions Pvt. Ltd.

Soham Wagh

Senior Marketing Manager, EMAP and Europe, Classic and Established Products, Centre of Excellence


Sunil Narula

Vice President - Marketing


Uddalak Chatterjee

Vice President & Head - Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

Udhav Halgeri

AVP Insights & Consumer Strategy

Sony Pictures Networks India

Utpal Chakraborty

Head of Artificial Intelligence


Vivek Zakarde

Head- Business Intelligence, Analytics & Data Warehouse

Reliance General Insurance Company Ltd, India

Effective CRM Tool Enables To:

Improve productivity of your sales team in areas such as engaging customers in interactive discussions, capturing customer feedback in real time, and managing campaigns

Monitor, grade, and provide full visibility into teams and individuals sales activities and performance.

Promote collaboration among all stakeholders by providing a centralized environment.

Drive strategic advantage and help achieve long-term growth.

Why you should attend?

From small businesses to global enterprises, sales and marketing teams are adopting CRM to deliver better customer experiences, acquire and retain customers, and gain new customer-centric insights that are changing their companies operate.

Step out of your daily routine work this June. Join us for an immersive day of practical advice, inspiring thought leadership, and in-depth insights in the CRM World Summit and Awards Join peers from both side of the table, from the Technology application & Sales and operations function, to learn, share, and celebrate the trends and technologies shaping the future of customer interactions.

Collaborate and interact to See where the world of CRM is evolving and how to get there first. At CRM World, you'll hear the innovative approaches that organizations are deploying in CRM, sales and marketing technologies, customer experience, customer service, and much much more. Whether you are interested in new business strategies and trends or a sales or marketing professional looking for tips and techniques to maximize customer value, you'll find all of your bases covered at CRM World Summit and Awards

Join us to interact with India's leading companies as they share their experience on how they are listening, learning and leading at pace to transform their industries. The conference flow and agenda offer you valuable insight to help change mindsets and unleash your creativity

Learning OutComes:

Who Should Attend

Organizations using CRMS

Director/ VP / Head CRM


Chief Customer Officers

Chief Marketing Officers

Head of Sales & Marketing

Head Customer Strategy & Insights

Head BI & Business Analytics

Head IT & Automation

Pricing Details

Till 3 May 2019

  • 1 Delegate - Rs. 10,000 + Taxes
  • 3 Delegate - Rs. 25,000 + Taxes
  • 5 Delegate - Rs. 40,000 + Taxes

Standard Rate

  • 1 Delegate - Rs. 12,500 + Taxes
  • 3 Delegate - Rs. 35,000 + Taxes
  • 5 Delegate - Rs. 50,000 + Taxes

CRM Awards - Get Recognized!!!

CRM technology deployments

This award is presented to the company that have successfully deployed & integrated CRM into the working of their organization to better manage their customer & business relationships

CRM User Engagement

This award recognizes the companies that have successfully engaged their customers, market & society through successful CRM Deployment

CRM Implementation in Healthcare

This award recognizes the companies in the Healthcare field that have deployed the CRM system successfully to manage their customers & target markets

CRM in Financial Services

This award recognizes the companies in the Financial field that have deployed the CRM system successfully to manage their customers & target markets

CRM in Pharma

This award recognizes the companies in the Pharma field that have deployed the CRM system successfully to manage their customers & target markets

In-House CRM Team of the year

This award recognises the most active CRM Team -and encourages them for their innovative products & solutions that they actively built on through their Team work

In-House CRM Solution Award

This award recognizes the CRM Player that has the best In - House Solution for our Corporate clients

Enterprise CRM Leader

This award recognizes the CRM players that cater to massive companies & hold 1000+ Client base. Enterprise-level companies provide demanding solutions powered by machine learning, automation, and other smart technology

Midmarket CRM Leader

The award recognizes the midsize CRM Players that provide powerful, scalable solutions & helps their corporate clients grow with their businesses and deliver meaningful ROI

Small-Business CRM Leader

This award recognizes the CRM Leaders that have helped Small Businesses to deploy a flexible, mobile and fully customized CRM effectively

Sales Performance Management

This award recognizes the CRM Players that have helped the Sales Teams in scaling up their performance

CRM Rising Star

The rising star category recognizes the fresh faces or industry vet that have come up with innovative products, services &, integrations

Most innovative CRM solutions

This category recognizes the CRM Players that offer the most innovative products & solutions & have significantly improved their client’s business by improving the flow of information needed to retain their most important asset - their customers


The Westin Garden City, Mumbai
Goregaon East International Business Park,
Oberoi Garden City, Yashodham,
Goregaon, Mumbai,
Maharashtra 400063