EVENT SPONSORS


Presenting Partner





Exhibit Partner



Changing Dynamics:

Customer Relationship Management (CRM) has shifted the focus of the businesses from their own products & services to the people buying their products. With the evolution of the CRM Function, a data based approach is being used to manage business relationships.

Current Realities:

Today, small businesses & global enterprises, sales and marketing teams are Adopting CRM to deliver better customer experiences, acquire and retain customers, and Gain new customer-centric insights that are changing the ways their companies operate.


Chairperson



Team Member

Nitin Agarwal

Group CIO, CTO & Chief Digital Officer

Edelweiss Financial Services



Thought Leaders

Aanchal Mishra

Head CRM

Societe Generale

Ajay Suri

Director Sales

Pfizer


Anjani Kumar

Digital Transformation Leader

Nissan Motor Corporation


Bhavesh Lakhani

Chief Technology Officer

SBI Mutual Fund

Chaitanya Pandya

Delivery Manager

Eternus

Daniel Anson

Associate Vice President

LODHA Group


Jigar Shah

Director, Technology

Eternus

Jignesh Vora

Vice President - Head Digital Lending

Kotak Mahindra Bank

Kalpana Ajayan

Chief Customer Experience Officer

Edelweiss Tokio Life Insurance

Kapil Mahajan

Group CIO (Chief Information Officer) & Digital Transformation Leader

Safexpress Private Limited

Kunal A Bhat

Head of Enterprises of Future, Innovation and Digital Strategy & Transformation | Inventor & CDO

Tech Mahindra

Nikhil Mehta

Director & Global Delivery

Eternus



Pramod Kathuria

National Head Sales, Marketing & CRM

L&T Reality

Prasad Udupi

Head, Product Development

Eternus

Ravi Hudda

Chief Digital Officer and Director CRM

Raymond

Rishi Jagmohan

Asso. Vice President - Talent Development, Business Excellence & Digital Strategy

Wockhardt Ltd

Sapna Prathap Singh

Manager - Sales Analytics, Customer Interactions & Trademarks

ITC Limited



Saugata Basu

Chief Technology & Digital Officer

Aditya Birla Group




Shreyas Merchant

Executive Vice-President & COO

Eternus

Soham Wagh

Senior Marketing Manager, EMAP and Europe, Classic and Established Products, Centre of Excellence

GSK

Sunil Narula

Vice President - Marketing

Panasonic



Uddalak Chatterjee

Vice President & Head - Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

Udhav Halgeri

AVP Insights & Consumer Strategy

Sony Pictures Networks India



Utpal Chakraborty

Head of Artificial Intelligence

YES BANK



Vivek Zakarde

Head- Business Intelligence, Analytics & Data Warehouse

Reliance General Insurance Company Ltd, India




Effective CRM Tool Enables To:

Improve productivity of your sales team in areas such as engaging customers in interactive discussions, capturing customer feedback in real time, and managing campaigns

Monitor, grade, and provide full visibility into teams and individuals sales activities and performance.

Promote collaboration among all stakeholders by providing a centralized environment.

Drive strategic advantage and help achieve long-term growth.

Why you should attend?

From small businesses to global enterprises, sales and marketing teams are adopting CRM to deliver better customer experiences, acquire and retain customers, and gain new customer-centric insights that are changing their companies operate.

Step out of your daily routine work this June. Join us for an immersive day of practical advice, inspiring thought leadership, and in-depth insights in the CRM World Summit and Awards Join peers from both side of the table, from the Technology application & Sales and operations function, to learn, share, and celebrate the trends and technologies shaping the future of customer interactions.

Collaborate and interact to See where the world of CRM is evolving and how to get there first. At CRM World, you'll hear the innovative approaches that organizations are deploying in CRM, sales and marketing technologies, customer experience, customer service, and much much more. Whether you are interested in new business strategies and trends or a sales or marketing professional looking for tips and techniques to maximize customer value, you'll find all of your bases covered at CRM World Summit and Awards

Join us to interact with India's leading companies as they share their experience on how they are listening, learning and leading at pace to transform their industries. The conference flow and agenda offer you valuable insight to help change mindsets and unleash your creativity

Learning OutComes:



Who Should Attend

Organizations using CRMS

Director/ VP / Head CRM

CEO'S CTO'S & CDO'S

Chief Customer Officers

Chief Marketing Officers

Head of Sales & Marketing

Head Customer Strategy & Insights

Head BI & Business Analytics

Head IT & Automation

Pricing Details



Till 3 May 2019

  • 1 Delegate - Rs. 10,000 + Taxes
  • 3 Delegate - Rs. 25,000 + Taxes
  • 5 Delegate - Rs. 40,000 + Taxes

Standard Rate

  • 1 Delegate - Rs. 12,500 + Taxes
  • 3 Delegate - Rs. 35,000 + Taxes
  • 5 Delegate - Rs. 50,000 + Taxes

CRM Awards - Get Recognized!!!

CRM technology deployments

This award is presented to the company that have successfully deployed & integrated CRM into the working of their organization to better manage their customer & business relationships


CRM User Engagement

This award recognizes the companies that have successfully engaged their customers, market & society through successful CRM Deployment


CRM Implementation in Healthcare

This award recognizes the companies in the Healthcare field that have deployed the CRM system successfully to manage their customers & target markets


CRM in Financial Services

This award recognizes the companies in the Financial field that have deployed the CRM system successfully to manage their customers & target markets


CRM in Pharma

This award recognizes the companies in the Pharma field that have deployed the CRM system successfully to manage their customers & target markets


In-House CRM Team of the year

This award recognises the most active CRM Team -and encourages them for their innovative products & solutions that they actively built on through their Team work


In-House CRM Solution Award

This award recognizes the CRM Player that has the best In - House Solution for our Corporate clients

Enterprise CRM Leader

This award recognizes the CRM players that cater to massive companies & hold 1000+ Client base. Enterprise-level companies provide demanding solutions powered by machine learning, automation, and other smart technology


Midmarket CRM Leader

The award recognizes the midsize CRM Players that provide powerful, scalable solutions & helps their corporate clients grow with their businesses and deliver meaningful ROI


Small-Business CRM Leader

This award recognizes the CRM Leaders that have helped Small Businesses to deploy a flexible, mobile and fully customized CRM effectively


Sales Performance Management

This award recognizes the CRM Players that have helped the Sales Teams in scaling up their performance


CRM Rising Star

The rising star category recognizes the fresh faces or industry vet that have come up with innovative products, services &, integrations


Most innovative CRM solutions

This category recognizes the CRM Players that offer the most innovative products & solutions & have significantly improved their client’s business by improving the flow of information needed to retain their most important asset - their customers

Venue


The Westin Garden City, Mumbai
Goregaon East International Business Park,
Oberoi Garden City, Yashodham,
Goregaon, Mumbai,
Maharashtra 400063