POST CONFERENCE REPORT

Overall Turnout

Delegates

60+

Partners

2

Speakers

20+

Organizers

5




EVENT SPONSORS


Presenting Partner





Exhibit Partner



Thought Leaders

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Eternus Solutions Chairperson’s Remarks

Chairperson Nikhil Mehta
Director & Global Delivery
Eternus Solutions Pvt Ltd
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Creating Customer Personas & Journey Maps

Aanchal Mishra
Vice President & Head – CRM
Societe Generale
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CRM Data Management :Optimizing Data flow and CRM in Your Integrated approach to customer engagement

Ajay Suri
Director Sales
Pfizer
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Taking Your CRM Strategy to the Next Level

Chaitanya Pandya
Delivery Manager
Eternus Solutions Pvt. Ltd.
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Strategizing your CRM for an integrated approach to customer engagement

Daniel Anson
Associate VP
LODHA Group
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The role Artificial Intelligence (AI) is playing in the future of user interfaces and CRM

Harshit Desai
Head Customer Experience, Alliances & Automation
Aditya Birla Finance Limited
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CRM Culture: Building Champions & Other Best Practice

Jignesh Vora
VP – Head Digital Lending
Kotak Mahindra Bank
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CRM Culture: Building Champions & Other Best Practice

Julian Coldrey
Leader, Global CRM Platforms Business Unit Head, CIO India
IBM
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Digitizing to deliver to today’s Gen CX

Kalpana Ajayan
Chief Customer Experience Officer
Edelweiss Tokio Life Insurance
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CRM Culture: Building Champions & Other Best Practice

Kunal Bhat
Head – Enterprises of Future, Innovation and Digital Strategy Transformation |Inventor & CDO
Tech Mahindra
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CRM Data Management :Optimizing Data flow and CRM in Your Integrated approach to customer engagement

Nitin Agarwal
Group CIO, CTO & Chief Digital Officer
Edelweiss Financial Services
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CRM Data Management :Optimizing Data flow and CRM in Your Integrated approach to customer engagement

Prajakta Samant
CRM Technology Evangelist
Eternus Solutions Pvt Ltd
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Serving the digital customer - Delivering consistent Digital customer experiences across multiple channels

Pramod Kathuria
National Head Sales Marketing & CRM
L&T Reality
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Customer Sentiment Analysis: Finding Out How Your Customers Really Feel

Prasad Udupi
Head – Product Innovation Lab
Eternus Solutions Pvt Ltd
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CRM World Town Hall – A Look Into the Future

Prof. K.D.S Bedi
Director Sales & Marketing
Chitkara University
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Strategies for Maximizing the Impact of Your CRM Investments

Rishi Jagmohan
Global Head L&D and Digital Marketing
Wockhardt Ltd.
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Designing CRM Processes for Integration of Sales, Customer Service, & Marketing

Sameer Kale
Associate Principal – Data Science & Analytics
Infosys
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Taking Your CRM Strategy to the Next Level

Sapna Pratap Singh
Manager – Sales Analytics Customer Interactions & Trademarks
ITC Limited
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Customer Sentiment Analysis: Finding Out How Your Customers Really Feel

Saugata Basu
Chief Technology & Digital Officer
Aditya Birla Group
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CRM: Crystal ball gazing

Shreyas Merchant
Executive Vice-President & COO
Eternus Solutions Pvt Ltd
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CRM Culture: Building Champions & Other Best Practice

Uddalak Chatterjee
VP & Head – Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.
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CRM Data Management :Optimizing Data flow and CRM in Your Integrated approach to customer engagement

Vivek Zakarde
Head- Business Intelligence, Analytics & Data Warehouse
Reliance General Insurance Company Ltd

RECOGNITION

In-House CRM Team of the year

ConnectQT Business Solutions Ltd.

Midmarket CRM Leader

ConnectQT Business Solutions Ltd.

WINNER

Best CRM Technology Deployment of the Year

LocoBuzz Solutions Private Limited

Best CRM Technology Deployment

Piramal Reality

CRM User Engagement 2019

ITC

CRM in Financial Services

HDFC Bank Limited


CRM in Financial Services

ConnectQT Business Solutions Ltd.

Best Use of CRM in Financial Services

Motilal Oswal Financial Services Limited

Best Use of CRM in Financial Services

Cholamandalam MS General Insurance Company Limited

CRM in Financial and Insurance Services

SBI Life Insurance Company


CRM Implementation in Healthcare category

vHealth by Aetna


Innovative CRM Implementation of the Year

Abhi Technologies


Sales Performance Management 

ConnectQT Business Solutions Ltd.

Sales Performance Management

FW Futures Wings Products & Services Private Limited

CRM Sales Performance Management

Raymond Limited


Consumer Delight & Brand Engagement Award of the Year 2019

Star TV


CRM Strategy Consulting & Professional Services Firm

Gaurav Bansal
Bain & Company

CRM Rising Star of 2019


Moumita Chakraborthy 
Raymond Limited

Excellence in Customer Experience Award for 2019 

Scorpion Express Pvt. Ltd.


Most Innovative CRM Solution

Reliance General Insurance Company Ltd.

In-House CRM Solution Award

Motilal Oswal Financial Services Limited

Conference Engagement Winner

Most Active Person on Social Media

Best Networker of the Day


Testimonials

"1. Very relevent topic and well curated spekers and panelists.
2.Would like to see this forums grow in the year to come.
3. Excellent networking opportunities with users and solution providers with insights from multiple industries. "

- S Shrinivas
Head CRM & Sales
Siemens Education Healthcare

"1.Glimps of evalution of CRM and magzimizing the impact of CRM were insightful.
2.The Panel Discussion on taking your CRM Strategy to the next level was very useful mr. Chaitanya Pandey was very crisp and clear about the approach that needs to be followed, "

- Amit Aras
Associate VP
Motilal Oswal Financial Service Ltd.

"Great Learning Experience from Industry Starwarts! "

-Mugdha Bandiwdekar
Manager
Raymond Ltd.

"1)Good Mix of Industry. "

- Atul K Dixit
Chief Customer Officer
Neebal Technology

"Was a good learning experience with multiple industries "

- Vejeps Ephi Kingsly
Director of marketing
Opilot

"Lots of small and helpful tips shared by speakers got good scope of networking "

- Abhijit Chatterjee
CEO
Abhi Technologies

"Good Place for brain storming "

- Mrunal Fernandes
Head Coustumer Service
Reliance General insurance

"This was absoutly a learning session yoy get to meet so many people & get to learn about new products and ideas "

- Sanchita Giri
Sr. Account Manager
Locobuzz