Creating a digital customer experience is the most crucial aspect for any business today. The level of engagement that you offer and how you use your digital channels to foster customer loyalty will further help develop and enhance Digital Customer Experience initiatives. Brands today are still struggling to understand the increasingly complex consumer behavior, intent, and journeys. However, turning insights, data, and customer feedback, to create empathy digitally will further define the success of your brand.
Head (SVP) - Data Labs, Business Insights, Innovation - HDFC life
Sr. Vice President - Marketing & Corporate Communication - ICICI Lombard
Digital Marketing And Business & Technology Transformation - Manipal Health Enterprises Pvt. Ltd
Chief Digital Officer -
Head of CoE in AI, Analytics & Automation - Societe Generale GSC
Director Of Marketing & Business Development - Schneider Electric
Head Quality Assurance and Process Improvement- Process Excellence Group - Tata AIG General Insurance
Global Head of Brand Design and Management | Group Marketing - HSBC
Associate Vice President & Head of Experience Design - Jio
Director - Design & User Experience - Flipkart
Group Manager- Customer Service, Adobe
"Thank you so much for the insightful talk!"
Impact Head - Digital Transformation, RISE Infinity Foundation
"Great prezo. Its simple to say we need to leverage analytics for great CX but the process behind is what makes or breaks the experience."
Design Director, Yash Technologies