post conference report
22th April 2021
About Event
Creating a digital customer experience is the most crucial aspect for any business today. The level of engagement that you offer and how you use your digital channels to foster customer loyalty will further help develop and enhance Digital Customer Experience initiatives. Brands today are still struggling to understand the increasingly complex consumer behavior, intent, and journeys. However, turning insights, data, and customer feedback, to create empathy digitally will further define the success of your brand.
our speakers
DCX And Data Analytics - Why Data Is Important To Thrive And Survive
Francis Rodrigues
Head (SVP) - Data Labs, Business Insights, Innovation - HDFC life
Hyper-personalization - The Next Big Thing In Marketing!
Girish J Kalra
Sr. Vice President - Marketing & Corporate Communication - ICICI Lombard
Marketing 4.0 - Effective Customer Engagement Through ROI Based Digital Marketing Initiatives
Mohd. Fakhrul I. Khan
Digital Marketing And Business & Technology Transformation - Manipal Health Enterprises Pvt. Ltd
Why Digital Drives Business! - Shifting From Traditional Processes To Now Entering A New Era Of Enhanced Digital Customer Experience
Namrita Mahindro
Chief Digital Officer -
Leveraging The Power Of AI, ML, VOC and Other Emerging Technologies For Greater Digital Customer Experience and Engagement
Nicolas Boitout
Head of CoE in AI, Analytics & Automation - Societe Generale GSC
Marketing 4.0 - Effective Customer Engagement Through ROI Based Digital Marketing Initiatives
Piyush Rajpal
Director Of Marketing & Business Development - Schneider Electric
Hyper-personalization - The Next Big Thing In Marketing!
Shivangi Kamath
Head Quality Assurance and Process Improvement- Process Excellence Group - Tata AIG General Insurance
Improving UX/UI For Better Digital Customer Experience - Keeping Up With Changes In Tech
Steven Habbi
Global Head of Brand Design and Management | Group Marketing - HSBC
Personalization V/S Privacy
Vijaybahu Joshi
Associate Vice President & Head of Experience Design - Jio
Improving UX/UI For Better Digital Customer Experience - Keeping Up With Changes In Tech
Vivek Juyal
Director - Design & User Experience - Flipkart
Speaker Certificates
our testimonials
"Excellent Insights!"
Animesh Gautam
Group Manager- Customer Service, Adobe
"Thank you so much for the insightful talk!"
Ashwini Kumar
Impact Head - Digital Transformation, RISE Infinity Foundation
"Great prezo. Its simple to say we need to leverage analytics for great CX but the process behind is what makes or breaks the experience."
Lokesh Sapre
Design Director, Yash Technologies