post conference report
16th April 2021
our speakers
Future of virtual contact centre agent with Voice AI
Akshay Deshraj
Co-founder & CTO - Vernacular.ai
Achieving Agility & Competitive Advantage with Digitizing Contact Centres
Ashok Nair
Service Delivery Director - Lenovo India
Achieving Agility & Competitive Advantage with Digitizing Contact Centres
Biju Pillai
Head- Operations - Hewlett-Packard
Contact Centre Future Insights Leveraging process & technology: Doing More with Less Manpower
Dr. Rakesh Moyal
Vice President & Head Customer Service - IndiaFirst Life
Contact Centre Future Insights Leveraging process & technology: Doing More with Less Manpower
Gaurav Sadana
Vice President & Head - Customer Experience and Central Retention - Bajaj Allianz Life
Achieving Agility & Competitive Advantage with Digitizing Contact Centres
Girish Shah
Head Customer Service - Voltas Ltd
Achieving Agility & Competitive Advantage with Digitizing Contact Centres
MD Ramaswami
Founder - Chief Customer Officer Forum- India
2030 Possible Future for Contact centres
Monish B Vohra
Executive Vice President & Head Customer Services - SBI Card and Payment Services Ltd.
Setting the Learning Expectations from Contact Centre, CX, Customer Service Enthusiast
Sourabh Gupta
Founder CEO - Vernacular.ai
2030 Possible Future for Contact centres
Subhendu Tripathy
Joint General Manager - ICICI Bank Ltd
Augmenting People and Processes through AI in hospitality
Yatish Jain
Chief Growth Officer, India SA Hotels and Homes - OYO
our testimonials
"Thanks for the wonderful insights!"
Priyanka Vaishnav
Corporate Manager, Reliance General insurance
"A big thanks to Sourabh, Monish, and Subhendu for truly insightful discussion and thoughts... Cheers!! Thanks, Sharron and Vernacular team, for Hosting this."
Nanda Gopal V
Head of Customer Experience And Operations, Ninjacart